We hear this type of story often these days.
A phoney review on Yelp about your flower shop, and Yelp won't do a thing to help you remove it. Unless, of course, you sign up for a $500 per month "plan." Then the salesperson seems to imply, "something can be done."
When we first started hearing this, I found it hard to believe as it is borderline extortion, but then it kept coming up over and over again from different florists in various parts of the country. It was then that I realized the salespeople may be promising a bit more than they can deliver. We can especially see this happening in a high commission sales environment.
For those of you frustrated by this, you will be glad to know Yelp is getting a taste of its own medicine in court now. See article below:
If this case is successful in California, maybe this will level the playing field finally with a company that just does not seem to want to do much to prevent false reviews.
Personally, I think unless the poster is a verified customer, these should not be allowed.
If you have a similar story to share, please do!
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